What to Look for in an agent

Scott Speaking #1

An agent who understands your ministry can be a priceless asset. If you choose one who specializes in church insurance, you’ll save the time and frustration of explaining your ministry to someone who doesn’t get how it works. If you’re considering a new ministry, such as housing the homeless or playing paintball with the youth, a church specialist can alert you to possible risks and recommend proper coverage. He or she may also share your values.

Determine whether you want an agent who is independent or one that represents a single insurance company. Note that an independent agent can select from a wide range of insurance companies the one that will best meet your ministry’s needs.

Ask your agent what risk management services he or she provides. Is the agent willing to visit your church and offer suggestions on how best to protect your people and your property? Does the agent have access to a trained risk management staff?

Ask an insurance agent to provide several customer references. Determine how satisfied they are with their agent. Are calls returned promptly? Is the agent knowledgeable, able, and willing to answer questions? If there has been a claim, was it handled quickly, fairly, and courteously? Has the agent become familiar with the ministry?

Find out what customers think about their agent. By doing so, you may learn whether you’re dealing with a salesperson or a trained professional.

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